Senior IT Specialist
mBank S.A.
05/2023 — present
IT environment support and operations, troubleshooting, collaboration with technical teams and infrastructure-related tasks.
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CAREER
Professional experience
From user support to infrastructure, systems, technical projects and team leadership. This public page presents the key stages without exposing client operational details.
EXPERIENCE
Selected career stages
Publicly I show employers, roles and main responsibility areas while keeping client environments and internal details private.
TrustIT Sp. z o.o.
Support, infrastructure and team leadership
01/2013 — 08/2023
More than a decade of progression from user support to advanced systems, infrastructure and organisational responsibilities.
IT Team Leader09/2022 — 08/2023 · team coordination, schedules, task review, procedures and reporting.
Service Desk Specialist05/2018 — 08/2023 · L1–L3 support, Microsoft services, networking, backup, monitoring and onsite work.
IT Department Specialist01/2013 — 05/2018 · helpdesk, endpoint preparation, administration and infrastructure development.
IT Consultant / Social Media Moderator
Arrinera Automotive S.A.
2012 — 2016
Remote IT support and online brand communication.
IT Helpdesk
InOne / It Works
10/2011 — 12/2012
User and business support, ticket handling, troubleshooting and workstation preparation.
Mobile Phone Technician
Tel-Tom
06/2009 — 10/2011
Device repair, service electronics, customer support and technical work.
Earlier technical experience
telecommunications / service / IT support
2007 — 2008
Internet access installation, service work, user support and basic networking tasks.